We want every farmer to receive equipment that works. This policy explains what to do if an item is faulty, and what our warranty covers.
Faulty items: report the same day you receive them
- If an item you bought from Mkulima Jovial is faulty, notify us on the same day you receive it (the day of purchase if you buy at our shop, or the day of delivery if we deliver to you) – call or WhatsApp 0795 485 349 with your order number or receipt and a short description (photos or a video help).
- Bring the item back to our shop within 48 hours so our technicians can check it: Mkulima Jovial, Mfangano Trade Center Building, 3rd Floor, Shop No. T2A, Nairobi CBD (on Mfangano Street, same building as Great Rift Sacco, next to East Matt Supermarket). If you are outside Nairobi, contact us first and we will advise how to send it.
- If our technicians confirm the item was faulty when we sold it, we will replace it.
Replacements only – no refunds
We replace confirmed faulty items. We do not give cash or M-Pesa refunds.
Misuse and mishandling
We cannot replace an item that has been damaged through misuse or mishandling by the customer – for example wrong installation or use, physical damage, or use contrary to the instructions.
Incubator warranty: 1 year
All our incubators come with a one-year warranty. If an incubator develops a fault during the warranty period, contact us with your order number or receipt and we will have it checked. The warranty does not cover misuse or mishandling.
Questions
Call or WhatsApp 0795 485 349 (Monday–Saturday, 8:30 am – 6:00 pm) or visit our shop. We are always happy to advise on the right equipment before you buy – the best way to avoid problems.